Privacy Policy

Last updated: December 13, 2025

Privacy Policy for Face Crystals

At Face Crystals, your privacy is paramount. This policy outlines how we collect, use, and protect your personal information when you visit facecrystals.com.

Information We Collect

We gather different types of information to provide and improve our services:

  • Information You Provide Directly:
  • Contact details: Name, email address, phone number.
  • Order details: Shipping address, billing address.
  • Payment information: Encrypted payment card details (processed by secure third-party payment processors, we do not store full card numbers).
  • Account information: Username, password (encrypted).
  • Communications: Any information you share when contacting customer support or leaving reviews.
  • Information Collected Automatically (via Website Interaction):
  • Technical data: IP address, browser type and version, operating system, device type.
  • Usage data: Pages visited, time spent on pages, referral sources, clickstream data.
  • Location data: General geographical location derived from IP address.

How We Use Your Information

We use the collected data for various purposes, including:

  • Order Fulfillment:
  • Processing and delivering your purchases.
  • Handling returns and exchanges.
  • Sending order confirmations and shipping updates.
  • Customer Service:
  • Responding to your inquiries and support requests.
  • Managing your account.
  • Website Improvement & Personalization:
  • Analyzing website performance and user experience.
  • Customizing your browsing experience.
  • Marketing & Promotions (with your consent where required):
  • Sending newsletters, product updates, and promotional offers.
  • Running targeted advertisements.
  • Legal Compliance & Security:
  • Detecting and preventing fraud.
  • Meeting legal and regulatory obligations.
  • Protecting the security and integrity of our website.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

  • What are Cookies? Small data files stored on your device that help our website remember your preferences and actions.
  • Types of Cookies We Use:
  • Essential Cookies: Necessary for the website to function correctly (e.g., shopping cart, login).
  • Analytical/Performance Cookies: Help us understand how visitors interact with our site, allowing us to improve it.
  • Functional Cookies: Enable enhanced functionality and personalization (e.g., remembering your preferences).
  • Advertising/Targeting Cookies: Used to deliver relevant advertisements to you.
  • Managing Cookies: Most web browsers allow you to control cookies through their settings. Blocking certain cookies may impact website functionality.

Sharing Your Information

We may share your information with trusted third parties under specific circumstances:

  • Service Providers:
  • Payment processors (e.g., Stripe, PayPal).
  • Shipping carriers (e.g., USPS, FedEx).
  • Marketing platforms (e.g., Mailchimp).
  • Website analytics providers (e.g., Google Analytics).
  • Customer support tools.
  • These providers are obligated to protect your information and only use it for the services they provide to us.
  • Legal Requirements:
  • To comply with applicable laws, regulations, or legal processes.
  • To respond to lawful requests from public authorities.
  • Business Transfers:
  • In connection with a merger, acquisition, or sale of all or a portion of our assets.
  • With Your Consent:
  • Any other sharing will be done with your explicit consent.

Your Privacy Rights

You have rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Ask us to correct inaccurate or incomplete data.
  • Deletion (Right to be Forgotten): Request that we delete your personal data under certain conditions.
  • Objection/Restriction: Object to our processing of your data or request a restriction on its use.
  • Data Portability: Request your data in a structured, commonly used, machine-readable format.
  • Withdraw Consent: Withdraw your consent at any time for processing based on consent.
  • How to Exercise: Please contact us at [email protected] to exercise any of these rights.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Children's Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review it regularly.

Contact Us

For any questions or concerns about this Privacy Policy or your data, please reach out to us: